Shipping & Returns
Because we know how exciting beauty purchases are, we aim to pack and ship your order on the next business day, or within two business days maximum.
|
Shipping option |
Method |
Price |
|
New Zealand wide, orders over $100 |
Courier: 1-3 working days |
Free |
|
New Zealand wide, orders under $100 |
Courier: 1-3 working days |
$7 |
|
Australia |
Tracked postage: 1-2 working weeks |
AU$15 |
|
Rest of the world |
Tracked postage: 1-2 working weeks |
NZ$33 |
Once your order has shipped, you will receive an email notification with a tracking link.
If you live in New Zealand and haven’t received your order within 3 days of receiving your shipping notification, please contact us at hello@MATER.beauty with your name and order number so we can investigate with the courier company.
Refunds, returns, and exchanges
MATER's Commitment to You
At MATER Beauty, we're dedicated to your satisfaction and the quality of our products. If you're not entirely satisfied with your purchase, we're here to help.
30-Day Satisfaction Guarantee
You have 30 days from the date of delivery to return any unused and unopened items for a full refund.
Contact Us: Email hello@MATER.beauty to initiate the return process and for next steps.
Items in Original Condition
To be eligible for a refund, items must be returned in their original condition and packaging.
Refunds
Once we receive your returned item, we'll inspect it and process your refund within 3 business days to your original payment method.
Return Shipping Responsibility
You are responsible for the cost of return shipping.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the item’s condition, including the damaged outer packaging. A replacement will be sent promptly.
Sensitivities:
Comprehensive information is provided on each product page, including a full list of ingredients, including any essential oils, so you can make an informed decision before purchasing. Keep in mind that different skin types and conditions may react differently to products. We encourage you to understand how your skin responds to different ingredients. If you have sensitivities, we recommend trying one product at a time. Should you have any questions or need advice about the products, get in touch on hello@MATER.beauty
Restock Fee:
If you have a change of mind, a 10% restock fee will be deducted from your refund.
Contact MATER
If you have any questions or need assistance with a return, please don't hesitate to reach out on hello@MATER.beauty. We're here to make your experience with MATER Beauty as smooth and enjoyable as possible.